Est. 2007

Posts Tagged ‘faulty’

Hard Drive Failure (Maxtor)

In Tech on May 27, 2009 at 7:59 pm

Well, here is something to talk about and think about. Hard drives. We all have one in our computers to store our “digital lives”. We all dread the day that we might lose this “life” of ours. Thanks to the internet most of the important stuff like emails are safe. Well I have had a rather tragic incident in the past week.

My external hard drive kinda died on me. Well not really died, just having some power supply problems. It had been set up to back up my computer with time machine every hour and this was all fine and dandy for a week while it worked. One day I just put the mac to sleep and went out, when I got home although I hadn’t realized until late in the night the drive had stopped working. There was no power coming to it. This was on a Saturday. May I just point out now that it is a Maxtor Basics drive made by seagate so it has three year warranty. I had to wait till Monday afternoon to call tech support to have it checked out. They concluded that the power supply might be the problem and obviously said that they would send me a new one in about two weeks time. It hasn’t been two weeks yet so I’m still waiting for it.

The bad news is that if the power supply is not the issue, the hard drive is. I will have to send the drive back to Singapore from New Zealand to have it replaced and this could cost me about $40. I am hoping this does not happen and the new power supply fixes it up.

The overriding concern here is that some brands and makes are just better than others and Maxtor has had a bad spell for a while now, I was just silently hoping I would not become part of the lot that was bad; however, I’m happy that it happened early on so that I will be compensated within warranty. The other concern is my cost to send it as well as the risk to send it so far away for replacement; who really wants to do this? Thirdly, they will not send a new drive but rather a refurbished one (aka repaired one). This drive could possibly be a four year old drive that they have repaired compared to my 3 month old drive.

Some thing to think about Seagate. Ideally we want a new drive.

Anyone have any similar experiences with Maxtor or Seagate or any comments let me know.

The Spray Can