Est. 2007

Posts Tagged ‘Telecom’

Switching ISPs in Auckland from Orcon to Vodafone

In Tech on August 8, 2011 at 8:35 pm

First post in a long time.

I recently switched ISPs in auckland and I thought I’d share my thought on this and perhaps give a bit of insight.

The nature of the residential connections is that most companies bundle voice services with data services, so the home phone is bundled with the internet. The only ways around this is to go for naked DSL or to go for wireless providers, which are few and far between. So far as wireless goes, there are the 3G connections from mobile phone providers. There is Woosh, NZWireless, Compass and Callplus have a WiMax system for Whangarei and Auckland city. I’m sure there are a few more regional providers, but that covers all the bases. In terms of fixed wired broadband, Telecom is probably the largest in residential services. It is good to note though that for Auckland at least Vodafone and Orcon are the ones with the unbundled networks at the exchanges. Compass has a few too and Telstra focusses on Wellington and Christchurch on its cable service. Pretty much most of the others piggyback on these networks. This is a good summary, but I’m sure I’m missing some other potential networks.

In recent times, telcos have been increasing the data caps for most users trying to hold on to customers. The recent changes have been sparked by Telecoms change to its bundled packages to 40GB and above. Vodafone struck back with 50% more data increasing their plans to 15GB and 45GB and the options of doubling that. Late last year, Vodafone took out competitive Naked DSL plans, which are probably the best in the market currently. The way they have done it is to offer discounts based on having an on account mobile phone plan. Let’s be honest, we all use our mobile phones enough that we already have our phones on a plan or employers put us on one. Plus mobile phone plans give better value because Vodafone is trying to be competitive in the market┬árelative┬áto the competitors; compared to landlines, which are not competitive compared to VOIP lines. Overall, you could save a lot if you go for a Vodafone naked DSL plan, cell phone plan and a VOIP line from 2Talk. Moving your Sky over to them could help as well, saving you on the MY SKY every month. This would be a triple play style service from Vodafone in an untraditional way. This is precisely what I have done. Orcon, on the other hand, have tried to reinvent themselves a bit with their Genius product. Basically, they are trying to lower the prices of the services they provide perceivably by lowering their costs and not using telecoms landlines, instead providing the phone line over the internet they can provide and likely over their own unbundled network most of the time. In the mean time, their service has not been good. They are so bogged down with the implementation of Genius that they have no time to respond to the calls of existing customers, wait times on the lines are pretty long, at times beyond half an hour. They have neglected their existing customers, sometimes by not offering them the same deals they offer new customers. They even removed unmetered TVNZ Ondemand when they moved to akamai servers. These guys were my previous ISP and I liked them for a long time. There was nothing that was particularly wrong with my service, except they were ripping me off for it. Telstra continues to be a good provider for those in their cable network. Telecom has again hot back with another round of plan upgrades and are doubling data or giving 20GB more. This I’m sure will sent another round of increases by the others, I hope at least.

The only way for the future is to hope that the Ultra fast broadband bill will mean that pricing becomes more competitive. The other way around is if the WiMax spectrum holders actually deploy something that can rival the wired networks. The talk of all-you-can-eat plans if for another day.

Overall, my switch from Orcon to Vodafone ran smoothly and only had an outage for a small period. Just one thing to remember is to give notice in advance by 300 days to Orcon if you are leaving them or they will continue to charge you.

I also think the modem that Vodafone give (HG 556a) is quite nice. The real value in it is when you take a look at Geekzone and find out how to unlock the VOIP capabilities and configure it correctly. It means that I no longer have 3 devices, but just 1. A lot of the cable mess goes away.The device is truly an all in one. It is a modem, router, wireless AP, VOIP ata, print and storage server and 3G router. There are some quirks for VOIP and I’ll outline them below:

Firstly, the message waiting indicator address for 2talk is <phonenumber@2talk.co.nz>. To get the indicator to work right, you have to have no messages in your new or old folder. When a new message arrives, the indicator comes on. To get rid of the indicator, you have to delete messages NOT transfer them. If you transfer them the indicator doesn’t turn off.

Secondly, you can reduce the inter-digit interval to lower the post dial delay. I tried to use a dial plan, but it didn’t work as expected.

It seems to support g 722, i don’t know why, but it does. I use G711a, but G726 is also a great codec if you want a good in between from G729 and G711 and it is typically used in DECT cordless phones, so it may not make much difference if using one.

Overall, that is my account of what is happening in the market and a why I switched and how to make best use of the Vodafone modem for VOIP.

Telecom ditches “Big Time”: Orcon bumps up data caps

In Tech on May 20, 2010 at 9:08 pm

Ok, so Telecom has ditched its Big time broadband plan. The plan that gave users an all you can eat plan, but with the caveat that their traffic would be shaped.

It is obvious that this was going to be a failure right from the start. This is one of the largest ISPs in New Zealand and it would attract a great number of users to the service. Some more enthusiastic large downloaders included. At some point in time the number of users sharing the bandwidth would just be ridiculous and some even found workarounds to the shaping and this put more strain on the system.

There is of course a better way to this all. In my opinion, there is a better approach to this all. Firstly, instead of offering maximum speeds to users all the time and then capping their data, they could turn the whole thing around. Instead offer a fixed speed and then no data cap. Possibly having say a 512kbs plan for most and this way everyone would be happy because your bill would be fixed and you still got a decent speed. There would then be speed packages higher than that.

The alternative solution is to have every single user on one plan i.e everyone is on the big time plan and all data is always shaped. This idea may work in theory because a lot of users are always going to be light users and only a minority are excessive users and this basically has the effect of balancing things out. The other obvious reason to do this is because access to the internet infrastructure inherently doesn’t have data caps and instead is always based on speed, hence with this system, that pipeline is always in full use.

I also have an opinion against building this new local broadband networks; it is a real waste of money. The international network, specifically, the Southern cross network isn’t up to it. The local speed already exceeds international bandwidth and thus making a network with 100mbps won’t make anything faster or better for us. It would be best to put that money into improving that infrastructure instead.

In an unrelated story, orcon has also today bumped up my data cap by 10gb for free. Hopefully, they will show up on the website soon enough. I was pondering a switch to slingshot, but I no longer have a reason to anymore. Personally, although I like slingshot, they had refused to give me a new line and had asked me to set one up via telecom. Orcon, on the other had signed me up with their new network. Obviously, I have some loyalty to them in this respect, but only as long as they take good care of me.

The Spray Can